Refund Policy
At Dhwani Foods, we are dedicated to ensuring your satisfaction with our high-quality homemade snacks. Due to the nature of our products, we have specific guidelines for refunds and returns. Please review our Refund Policy below to understand your options.
1. Eligibility for Refunds
Non-Perishable Products:
- Defective or Damaged Products:If you receive a non-perishable product that is defective, damaged, or incorrectly delivered, please contact us within 24 hours of receiving the product for a full refund or replacement.
Perishable Products:
- Incorrect Orders: If we have shipped the wrong item or your order was not fulfilled correctly, please notify us within 24 hours of receiving the product. We will arrange for a replacement or issue a refund if applicable.
- Product Quality Issues: If you encounter issues with the quality of our perishable products, please contact us immediately with details and photographs of the product. We will review the issue and determine the appropriate resolution, which may include a replacement or refund.
2. How to Request a Refund
To request a refund, please follow these steps:
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Contact Us: Email us at panavtmr140@gmail.com or call us at +91-8041091529 within the specified time frame. Provide your order number, details of the issue, and any relevant photographs.
- Return Instructions: For defective or damaged non-perishable products, we will provide instructions for returning the item if necessary. For perishable products, we may request photographic evidence to assess the issue.
- Refund Processing: Once we receive and review your request, we will process your refund. Refunds for non-perishable products will be issued to the original payment method. For perishable products, refunds or replacements will be handled on a case-by-case basis, depending on the issue and time of contact.
3. Non-Refundable Items
The following items are non-refundable:
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Perishable Goods: Due to health and safety regulations, we cannot accept returns or offer refunds for perishable goods once they have been delivered, except in cases of quality issues reported within the allowed timeframe.
- Customized or Special Orders: Items that are customized or specially made to order are non-refundable unless they are defective or damaged..
4. Refund Processing Time
Refunds for non-perishable products will be processed within [X] business days of receiving the returned product or processing your refund request. For perishable products, the processing time may vary depending on the nature of the issue and the time of contact.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
